Mobikwik — confirmation of payment

Address:Gurgaon, Haryana, 560068
Website:Www.mobiqwick.com

On 29.08.18 i used mobiqwick payment gateway to pay my bescom electricity bill. At the end the status was shown as cancelled. I have not received the amount back. I have been asking them confirmation regarding the payment. They have given me two ticket id’s but so far no confirmation regarding the payment has been given although three days have elapsed.. They are also not accessible on phone. They do not provide their email id also. Kindly help me.
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
    View all Mobikwik contact information