[Resolved] Mobikwik — debited from wallet account but not deposited in account

sachin879

from Mumbai, Maharashtra

Address:

401203

Name:

Sachin Gholap

Email:

[protected]@gmail.com

Phone No:

[protected]

i had done mobikwik payment through wallet rs.4400/ it deducted from wallet but not got in Account which i paid so i raised the issue on that day. My ticket id is 9647857 on that day when i raised my issue i.e; 05 November 2018, get just reply that your issue is resolved and you will get payment within 5 to 7 days working but now its 16th November 2018 and didn't get any refund to wallet or didn't get any reply from your side.
I had attached my both bank statement for reference because in resolved status they message me that it refunded to your bank account.

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Nov 16, 2018

Complaint marked as Resolved

My new ticket id is 9711143 in mobikwik mobile app is in progress and here they marked as resolved i don't get it, kindly suggest how my problem is resolved

Mobikwik customer support has been notified about the posted complaint.