Mobikwik — debited from wallet but not deposited in account

Address:

401203

[protected]@gmail.com

[protected]

Name - Sachin Gholap
Mobile No. [protected]
email id - [protected]@gmail.com
i had done mobikwik payment through wallet rs.4400/ it deducted from wallet but not got in Account which i paid so i raised the issue on that day. My ticket id is 9647857 on that day when i raised my issue i.e; 05 November 2018, get just reply that your issue is resolved and you will get payment within 5 to 7 days working but now its 16th November 2018 and didn't get any refund to wallet or didn't get any reply from your side.
I am attaching my both bank statement for your reference