Mobikwik — delay in credit card bill payment

I paid my icici credit card bill of rs 19000 of month march, on 3st april using mobikwik mobile app but not updated yet in bank account please check the detail
Card number 4375-*-*-4000
Mobikwik transaction-id mbk[protected]
Mobile number 6*45
Total amount paid 19000

Mobikwik said 48 hour to complete the payment but still payment is pending
Please help me because after 5 may icici bank charges me to late payments fee so please sir you say mobikwik company add payment with late payment fees of payment because mobikwik company said 48 hours but not complet payment through this time of period

I have sent too many mails to company and calling to customer care number but no one is replying
I also trying to contact zaak epayment services private limited for related concern but also they are not replying,
Please sir help me