Mobikwik — Discrepancy in Credit Bureau Report - Request for Correction

Dear Sir/Madam,

I hope this message finds you well. I am writing to bring to your attention a significant discrepancy in my CIBIL score report that needs immediate rectification.

Upon reviewing my latest credit report from CIBIL, I have discovered that my loan with TRANSACTREE TECHNOLOGIES PVT LTD is incorrectly listed as two separate accounts. Here are the details:

Original Loan Account:

Loan Account Number: 5113758U
Loan Amount: 5, 305
Date of Initiation :[protected]
Current Status: ACTIVE

Duplicate Loan Account:

Loan Account Number: 7488911U
Loan Amount: 0
Date of Initiation:[protected]
Current Status: ACTIVE
I would like to clarify the following points regarding these accounts:

The original loan account has not been updated to reflect the full repayment and clearance.
The duplicate loan account was erroneously created and has been cleared of all dues, yet it remains active on my credit report.
I request your immediate intervention to:

Correct the status of the original loan account to reflect the full repayment and clearance, as it currently inaccurately reflects overdue status.
Remove the duplicate loan account entirely from my credit report, as it no longer holds any outstanding dues.
I have attached copies of relevant documents, including repayment confirmations and my credit report highlighting these discrepancies, for your review and reference.

Your prompt attention to this matter and swift resolution would be greatly appreciated. Please confirm once the necessary corrections have been made to my CIBIL score report.

Thank you for your assistance in resolving this issue promptly.

This company's actions have seriously affected our financial life and our family

Best regards,

KIRIJA ARAN
[protected]@gmail.com
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