Mobikwik — Electricity bill not settled even though payment is successful via Mobikwik Wallet

Address:122002
Website:www.mobikwik.com

I paid the Bescom electricity bill of Rs. 685 via Mobikwik mobile app. Transaction was successful on app but bill is not settled with Bescom still.

Tried to reach to customer support with Ticket #6404404. But no resolution of the problem yet. Also tried to reach via customer care numbers but none of the phone numbers are operational.

Please help me resolve the issue as last date of bill settlement is 25th April 2017.
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