Mobikwik — Electricity bill payment is not credited to the bescom | |||||
Hi, I did the electricity bill payment on 23 Dec 2015 for the BESCOM acc ID: [protected] & on 24 Dec 2015 for the Bescom Acc ID : [protected]. But it is not yet reflected in the Bescom site as i could see the amount is still due. Please let me know if these are paid to the Bescom and why i am seeing the amount as due till today. Following are the Bill payment reference numbers acc ID: [protected] - BILL[protected] Acc ID : [protected] - BILL[protected] I have already contacted the Mobikwik customer support and they asking me to contact the bescom care. Now my concern is how can we contact the bescom as we paid the money to the mobikwik and they has to resolve my issue. Thanks, Hemanath Yadav M Was this information helpful? | |||||
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Mobikwik customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Similar is my case i made the payment for my Bescom account on 14 MAR 2017, the amount has been debited from my bank a/c also the invoice is seen on Mobikwik history for 14 MAR 2017. However, this payment is not seen on BESCOM website and i can see the bill is still due for this month . I have raised the query on customer care support, still waiting for the response. I have made the payment earlier through some payment gateways, but haven't faced this scenario . Dont know if i should make the payment to BESCOM again or wait for the response for Mobikwik.
Reply
I had made a payment to BESCOM on 12th March towards payment of electricity bill, through Mobikwik. However, the amount has not been reflected in BESCOM and they have sent a the April electricity bill adding the March bill. Summary Order # MK[protected] Date 12 Mar 2018, 09:32 PM.
It is difficult to access mobikwik customer care. it can be accessed only through website and not by phone. the website says that the complaint is resolved without resolving it- not refunding the money or not paying become as well. Hope the e wallets are regulated and made accountable.
It is difficult to access mobikwik customer care. it can be accessed only through website and not by phone. the website says that the complaint is resolved without resolving it- not refunding the money or not paying become as well. Hope the e wallets are regulated and made accountable.
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