[Resolved] Mobikwik — Even after 7 days, bill not paid, no response to any ticket raised

Pankaj Dugar

from Delhi, Delhi

Apr 20, 2014

Address: New Delhi, Delhi

I am absolutely not liking mobikwik. For everything i have to raise tickets, which is not responded for weeks until i raise it again on fb Ticket number 593857, 601172, 603351, 606330 pending for past 7 days. Airtel Bill paid for Rs.225 not credited even after 7 days. They absolutely do not respond to the ticket raised. No other means of communicating your problem.

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Complaint marked as Resolved

After months of sending mail, raising tickets, posting on facebook, the issue was finally resolved after posting on consimercomplaints.in.

Mobikwik customer support has been notified about the posted complaint.

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Comments

Mobikwik Customer Care

from Gurgaon, Haryana

Apr 30, 2014

Verified Support

Dear User,

Namaste!

I am here with an update on your recharge query.

As per the feedback received from Operator about the mentioned recharge, it was unsuccessful.

The good news is I have refunded the amount to your MobiKwik Wallet.

You will also receive another email with complete details of this refund. Please login to your Mobikwik account to confirm the increase in the wallet balance.

Now that the money is back into your wallet you can use it for recharges, bill payments, or buy offers.

If there is anything else I can help you with, just write back.

With you,
Your Happiness Officer
Mobikwik.com
http://about.me/mobikwikpals

Pankaj Dugar

from Delhi, Delhi

May 2, 2014

It took more than two weeks to get this resolved.
Anyways it is better late than never.
Thank you