Mobikwik Complaints & Reviews

Hi. I tried to add Rs1600 to my wallet today, May 4, 2014, between 8:45 to 9:30AM through an ICICI debit card. The system informed me that an error had occurred and the transaction was declined. However, my balance was deducted by exactly the same amount, but the transaction is not showing on my statement. The amount is also not showing in my wallet. Please advise. It is a substantial amount and I am waiting for your action on this. I have filed a transaction ticket #651792. My mobikwiw username is [protected]@yahoo.com.

I have already submitted two tickets, you promise to reply to tickets within 24 hours of posting, that has not been done.I also tried calling the help-line number but to no avail. I mailed you guys as well, only to get an a auto reply. I am pasting both my Complain tickets here for reference. It has been 5 days now, maybe it is time you need to look into it. TICKET #632440Awaiting Your Reply Unsuccessful Recharge. Order [protected] Recharge Amount: 200 Email: [protected]@ymail.com Phone: [protected] The Wallet got updated, the amount got deducted from the wallet as well. But, I did not receive my recharge, my balance still not updated. Please help. [protected]:30:43.0 TICKET #642659Awaiting Your Reply I am re posting this ticket and the last one numbered 632440 has not seen any response. I tried this recharge on 28th April near 0120 hours. Unsuccessful Recharge. Order [protected] Recharge Amount: 200 Email: [protected]@ymail.com Phone: [protected] The Wallet got updated, the amount got deducted from the wallet as well. But, I did not receive my recharge, my balance still not updated. Please help. [protected]:25:01.

26-Apr[protected]Apr-2014) TO TRANSFER
INB Zaakpay ZAAKPAY Payments MSBI[protected]IGT6175166 TRANSFER TO[protected] 561.00
This my SBI transaction Detail. MY Email Id is amresh.[protected]@gmail.com
Mob. No. is [protected]
This transaction failed so refund my money as soon as possible.
I have made previous ticket regarding this but you are not paying attention. my old ticket no. is 627486., 635998 and 643585 regarding the same problem.
Refund My Money.

Dear Sir, I am Regular costmer Mobikwik last Two year. I added Rs. 500 throught SBI Net Banking. Transaction Ref No. 7809596 Dt.[protected] Timming 6:55:25 hrs. And Rs.500 debited from my SBI account. But my Mobikwik Ballance is Rs 549.Now I received sms from Mobikwik Tick status open & Ticket No-643373 dt.[protected] at 03:19:10 hrs. Plz tell me how & where can I use this Ticket.So I can added Rs.500 in my Mobikwik Balance. Plz take neccesary action as early as possible. Thanks Harjinder Malhotra Mob. No-[protected] [protected]@gmail.com

nsaction TypeDebit from WalletService DescriptionPrepaid Mobile RechargeCell Number[protected]Transaction ID[protected]Transaction DateSat Apr 26 16:29:26 IST 2014Transaction Amount333.0Wallet Balance22Wallet TypeSemi Closed


My Gmail a/c [protected]@gmail.com

Hello Sir, this is Vishal Gupta. I tried to recharge my vodafone mobile number [protected] through mobikwik.com using my HDFC Bank Debit Card. Rs. 500 was deducted from my account but my mobile number was not recharged. Though on mobikwik.com, I received a message that my transaction was successful....

Hi sir, Its Aman Singh here ([protected]@gmail.com ) is a user of Mobikwik.com, my user id is [protected]@gmail.com Im a often use mobikwik.com for mobile recharges and never faces any problem with mobikwik.com But this is First time im Complaining . My complaint is all about recharges which i had done in the very first hour of today's begenning 25th april 2014 ( between 00:00 am to 01:00 am) at night. i had login to my account in Mobikwik.com...

My email I'd is [protected]@gmail.com.I applied the coupon YESMOBI after adding 100 to my wallet and it says u had used it before. I had never used that code before. Kindly give the cash back. This is really injustice u do to me.Last time i added in the similar way and later i did not get any cash back.am really fed up with it.i asked for a refund too for my previous transaction but no response till now...its almost a month...

Recharge Attempt twice Rs 96 and Rs 200 to Vodafone number [protected] from my mobikwick account [protected]@gmail.com at payment page after entering my credentials payment successful debited but recharge Not Done No Amount reflected in My Mobikwick Account there Is No customer care Number Of mobikwick so that i can talk khushilal [protected]

Dear friends never do any recharge on mobikwik as this is bogus fake company
I have done recharge and amount got deducted from my account but my mobile no did not get any recharge amount. This is india here fake companies also survives shame on you
My details are given below also i lodged the complaint with mobikwik site

I am absolutely not liking mobikwik. For everything i have to raise tickets, which is not responded for weeks until i raise it again on fb Ticket number 593857, 601172, 603351, 606330 pending for past 7 days. Airtel Bill paid for Rs.225 not credited even after 7 days. They absolutely do not respond to the ticket raised. No other means of communicating your problem....

RECHRGE idea - NOT RECHARGED
joelmadhav Apr 15, 2014
I recharge my mob No [protected] using SBi atm card ON 15-04-14. my account got debited by Rs.550, But did notget recharge successfull. Kindly look into this matter.

MY E MAIL:[protected]@gmail.com
ph no:[protected]...

- wroung recharge
shahpur Apr 12, 2014
pls recharge correcct vc number.

wroung vc no:[protected] rs.500 txn no;30130114 date;05/04/2014 from icici

corect vc [protected]


pls transfar amt rs500 to corect vc no;[protected] pls solve the problem

because i am...

i have done transaction wide ref no. [protected] for amt Rs.149/- of TATA DOCOMO Data recharge, but due to some error the same transaction has been failed and Amt of Rs.149/- deducted in my account, so i want to returned my deduction amt of Rs.149/- or recharge the same for data recharge. so reuested to you pl look into the matter and do the needfull ASAP.

hello mobikwik, this is sathish, my email id : [protected]@gmail.com, contact number : [protected], my account has been blocked since one week, already i complaint to mobikwik customer care, but there is no response, please do immediately activate my mobikwik account, i only used my mobikwik account. i will upload my aadar card proof, please activate immediately. thank you.

Mobile No [protected]. Transaction ref: [protected]. My amount paid for post paid mobile bill on 25th March 2014.of Rs 610.00 Due to technical error amount has not been credited to mobile operator. Latter I paid the amount in credit card. Rs 610.00 was credited mobkwik a/c from my HDFC bank A/c. Pl return the same by earliest.

I am fed up of trying to contact them since nobody in customer service answers the phone(it hangs up every 2 minutes, claiming all reps are busy and advises to file a ticket). My password doesnt seem to work and the only method to reset that is by generating an OTP (one time password) which gets sent to the primary mobile numer. NOW, if the otp doesnt ever reach my mobile how the hell am i going to reset my password or access my account. Here's the unresolved tickets i have from today, monday and Thursday respectively #560662, #554425, #545649. No updates have been received since thursday last week. Email: Sameer.[protected]@gmail.com Primary mobile ends with the digits 5663.

Hello, It seems to me that my account on mobikwik has been blocked without reasons.My account was working fine for last 1 year or so. I have written you 3 emails and generated 3 tickets also but to no avail.I tried forget password option as well.Please do something.I am mentioning all the details here. First ticket - 23 march - ticket number 536131 second ticket - 26 march - ticket number 543278 third ticket - 2 april - ticket number 560301 name - Rakesh email - [protected]@inbox.com mobile [protected]

Sir today I have cleared my wallet blocked problems after spending a lot of money and precious time and no sooner did it is cleared there are two unknown recharges were done from my account willingly by somone. and now I am going to take serious action about those defaulters and your company. later you should not come to me and blame me.

SIR, i have an account in your mobikwik and time to time i am using
this good service.but for few days i am not able to login in my
account and it is showing wallet blocked. last recharge was done on
the number [protected] with 109 rupees with trans. id [protected]. i
have made two complains with ticket no. 551080 on 30 march 2014 and
ticket no. 553800 on 31 march 2014.I am attaching my photo id with this
mail in attachment. please do this needful so that i can enjoy this
good service forever..thank you.
Sir, i have talked to you and got that i have to send my PAN CARD scan copy and DRIVING LICENSE. so i am attaching this both. please do the needful