Mobikwik — fraud from mobikwik wallet

Address:

C 13 vrindhavan vihar kherani road sakinaka., Mumbai City, Maharashtra, 400072

My name : sunil jadhav.
Mobile no. [protected].
I have taken a loan of rs.25, 000 for my child admission from mobikwik wallet as they have not transfering funds to my bank account due to security reason (As they mentioned) on 27th may 2019 i have called to mobikwik customer care they told me that they need more 24 hours, after disconecting the call i have received call after 10min 3.33 pm they told me that they are from mobikwik and asked me to share otp regarding the security pin.
I have received mail that my mobile number has been changed to mobile no. [protected]. And after few minutes i have received 1st mail that purchase of rs. 20, 999 have been made and 2nd mail of purchase of rs.2, 999 from hp shopping. After receiving mail i have told to sakinaka police station and i have tried to mobikwik customer care but they have not received call.