Mobikwik — fraud on my wallet

Mobikwik — fraud on my wallet

G Gowtham seeda

This is gowtham seeda, on 08/01/2019 there was a unauthorized transaction happened in my mobikwik wallet. I have not done any kind of transaction as such. I have loaded money from credit card to transfer money to my bank account, unfortunately some unauthorized transaction happened as below. I have given complaint to mobikwik, but none of them till now no response. After i sent an email to fraud alerts email as per their procedure, they sent me a questionnaire and i replied back after that i didn’t have any update. Atleast mobikwik is doing investigation or not? After this fraud i have seen my transactions and i found almost everyday there was a fraud transaction tried on my mobikwik, as i don’t have balance those transactions failed. Unfortunately on 8th i have balance and it got deducted. I need mobikwik to dig in and investigate and respond me asap. Atleast i am expecting a call from your team to get an update. Because i tired of calling mobikwik customer care, it never connects to an agent. Amount : 10, 999/- Time : jan 08, 2020 4:30pm Thanks Was this information helpful? No (0) Yes (0)
Mobikwik customer support has been notified about the posted complaint. Jan 25, 2020 Updated by Gowtham seeda is there any update on this issue? i have not received any call nor message from mobikwik. did they really responsible? will i get my money back? to whom i should reach out? none responding... can i give a cyber police complaint? Jan 29, 2020 Updated by Gowtham seeda I just got an email from this fraudsters(mobikwik) saying there is no responsibility of mobikwik with this transaction. They have sent me as below “ Upon conclusion of the investigation and based on its results we wish to inform you that we are unable to bear any liability for the consequences in any and all such events where Your Personal Information has been willingly or inadvertently shared by You with any third party and thus are unable to accept any liability for any alleged misuse which you have highlighted in your recent communication. You would agree that this high level of protection can only be effective if you follow certain security practices yourself. You must never share your MobiKwik Account or Login details (but not limited to Password, Email Address etc.) with anyone.” My questions to mobikwik - Do you have any proof that I have shared my information to third party? Do they have any information about transaction from which location it is happened? From which third party application/system did this? Technically speaking, mobikwik account will be logged in with OTP, also for any transaction to complete it requires OTP, if I willingly shared to any one, they must be doing this transaction normally, which means I should get an OTP. In that case show me the details of OTP When it was generated? Dear consumer forum team, Please do the needful and get me my hard earned money back from them.
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garugula Lakshmi Narayana

Sir,
My HDFC credit card to My money transfer to mobiwik to fake call sir.
My amount 10, 019 transaction sir.
Please find my problem sir.
My amount Return send me sir.
My amount loss sir.
Please attached my complaint sir

G.lakshminarayana
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