Mobikwik — fraud transaction refund

Address:1908, 4A, New Hind Mill Mhada Compound,, Gho dapdeo, Mazgaon, Mumbai City, Maharashtra, 400010

Dear sir/madam,

I have raise a ticket for fraud transactions happened on my credit card.
The ticket id is 12608391 but i am not getting any response. The police have blocked the fraudulent wallet and confirmed that my money has been saved.

I want mobikwik to refund the amount to the original payment method which is my credit card but nobody is reverting.

Request you to please help me out with the same.
Was this information helpful?
No (0)
Yes (0)
Mobikwik customer support has been notified about the posted complaint.
Complaint comments 

Comments

I transfer an amount of 9480.86 on 14/10/2019 to my bank account from Mobikwik Wallet, the amount deducted from wallet and not credited into my account. After 3 days there is no clarity on this situation.Mailed and raised the complaint on the Android App there is no solution
While paying through UPI using mobikwik platform, there was timeout session in UTS but I accepted the Mobikwik request. till date not refunded.

Date of incident 13/10/2019

Amount Rs 1300

UPI transactionnumber[protected]

Mobikwik complaint no.12583943

Joydeep Banerjee

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mobikwik
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    12%
    Complaints
    7120
    Pending
    0
    Resolved
    857
    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
    View all Mobikwik contact information