Mobikwik — Fraudulent transaction from Mobikwik

Address: Bangalore

On 22 Nov 2023, Fraud transaction happened from my mobukwik wallet.
Immediately I have escalated to the cybercrime and filed an FIR in my nearest police station. Deatails are below.

Date of incident: 22-Nov-2023
From: Mobikwik zip wallet
Mobile number/Mobikwik account number: [protected]
Cybercrime TransactionId :[protected]
TransactionAmount: 57800
FIR reference number: 974/2023
Petetion number: 1379/2144/2023
GSC NUMBER: PO[protected]

This happened due to unsecure zip wallet. Without any intimation amount got debited from my account and Mobikwik is making me as responsible for this fraud transaction.

Mobikwik is continuously sending ever month bill with higher rate of interests and blocked my CIBIL as well, which is affecting my day-to-day transactions.

Eventhough I have taken all precautions and without any mistake from my side, I am facing all unnecessary actions from Mobikwik. Kindly look into my case and help me accordingly.