Mobikwik — fund debited from wallet but not credited into source account

kvsp777

from Koradachcheri, Tamil Nadu

Address:

Vellore, Tamil Nadu, 635751

Hi, I have made fund transfer from wallet to Bank on 19.10.2018 and amount was debited from wallet but didnt credited to source account and i have raise the complaint to both.
1. mobikwik(Ticket #9521015): Team said "Payment was successful from our end amount has been added to the source account and they given PRN no.[protected] for further reference also suggest to check with bank side.
2.Bank: i have draft the mail to bank support team (and before that i have check my account statement in internet banking also) and they replied me "In case if your amount has been debited from mobiwik and the amount not credited to HDFC, please directly check the same with mobiwik for the status of the transaction. We have no actionable from our end."

I'm too depressed these kind of service from mobikwik...

My Mobikwik registered no.[protected], mail:sivaprasads.[protected]@gmail.com

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Mobikwik customer support has been notified about the posted complaint.

Nov 01, 2018

Updated by kvsp777 i have received a call from +91 [protected], and caller telling i'm calling from mobikwik my name is Mr Rahul sing and he asked below details:
1. present wallet amount and date of transaction - i have given
2. card last 6 digit no. and expiry date of card which i have used to credit the amount to mobikwik wallet- i have given.
3. and he sent a link from no.[protected] to my mobile no. and he said to forward the link to no.[protected]. - i refuse that becoz i think the way is not safe and may be they will clean my account.
also may be they are going to be credit the amount to wallet from my account only.

But i didnt expect these kind of details are required to mobikwik to resolve this kind of issues.