Mobikwik — inefficient service quality

My complaint number # 10817697. This is regarding return of rs 140 which i have lost because i used your andriod app mobikwik.
Your answer of my complaint is
"your telecommunication company has successfully accepted your transaction..." first of all, you have to understand what the client is saying and what his deficiency is.

I used your app to pay for my airtel number validity recharge plan rupee 35. I had an error when using this which is
"something went wrong pls try again" so i tried again three times again and again i was got the same error then i used another one bank app and paid through. I had a bit of time to see that in my mobikwik wallet was decreased rs 140.. For this i told you my complaint, but you gave me an unsolicited answer without honoring it. You replied the same stupid log again and again... Here you must understand the customer first who has complained and what about the truth in the complaint.
I use your app for doing a validity recharge... (It's basic knowledge that it can only be used for a mobile number once in 28 days.) sending a reply without a guilty charge that you have an officer and a worker who can not compare your activity or complain.. If i had made some profit and tried to hide it, or if there was any loss to you, or if any of the losses to airtel, which we had acquired through the two o[censored]s, i would have admitted that you were stupid.

You have not tried to find out who the customer is of his nature. His lack of effort did not try to find out what happened to it... I do not believe any client, even to the extent that you trust a app that you have made. It does not matter whether it is a cheat or not. This is a big crime to say that we can respond to it after 48 hours if i ask your customer service center to contact you to talk to you to explain my state clearly. If you do not give me my rupee 140, it's okay but your artificially intelligent app must to know how to treat customers.. And this is a witness how much worst of your automated customer service and it can be dishonest...

My complaint is entirely your own app performance issue except my error was nothing and i don't want my rs 140 refund but you should accept your app failure and acknowledge your disadvantage of that. I pointed out that you are positive... And take to fix it.. And addition that i'm working as area manager in leading telecom operator and over all my telecom operator customer service experience is about more than the 14-year. If you provide blike this un satisfied resolution to me how the ordinary man thinks and behave your service...
Please hire me to find a permanent solution for this... The loss of this rupee is nothing but for the loss of your trust in you, it is very painful to wait for your response
Bala