Mobikwik — irctc refund not credited for gve

Address:

A2/25,SOUTH MADA ST, SRINAGAR COLONY, SAIDAPET , CHENNAI , TAMILNADU, Chennai, Tamil Nadu, 600015

I booked tickets with irctc using mobikwik gateway for payments. Subsequently i cancelled the tickets. The following amounts for tickets cancelled by me have been refunded by railways but not credited to my bank account so far.

Pnr [protected] rs.360/-cancelled on 21.11.2019
[protected] rs. 680/-cancelled on 21.11.2019
[protected] rs.900/- cancelled on 21.11.2019
Received confirmation mails from irctc on 02.12.2019. I was informed that the amounts would be credited in 5 or 7 working datys.
But the amounts are
Not credited so far