Mobikwik — max get more points

I tried to redeem 220 rupees of max get more points into my mobikwik waleet... The amount was deducted from max get more points and the money was not added to my wallet money... Inspite of contacting them through emails i didn't get any reply and still my money has not been refunded into my account... Even i tried contacting their so called "customers support" number but it was of no use... And when i tried to send messages to them thru hepl section of app... It displays invalid login id each time... Plz help me out... Just refun my money back... Im not gonna use this app again... For sure...