Mobikwik — max life insurance

Address:

34/3 grasim Staff Colony, Ujjain, Madhya Pradesh, 456331

I have paid 10286 Rs for Max Life Insurance from Mobikwik site on 6th June 2019 . The transaction has failed but the amount has been deducted from my bank account. I waited for one week and tried to reach out to customer care but the number are wrong or lines are always busy. The order Id number is 58a911c159338. The amount needs to be refunded to my account. What course of action should I take now. Please suggest any Ideas and resolve my problem.