[Resolved]  Mobikwik — Mental torture and harassment

Address:

14/27, Bhagat Desraj Channa Marg, Block D, Moti Nagar, New Delhi, 110015, Delhi, India

I have used mobikwik zip pay later amounting to 557rs only. After using it they have charged me 199rs activation charge which they haven't told me or mentioned anywhere then i have contacted their customer care number and they said me that in 24hrs they will contact me or will send an email to resolve this issue. But no response made by them. After few days they started calling and messaging me to pay 1389rs of repayment of loan with all charges. I have called them and told them about 199rs activation charge and past issue again they told me same and response at all made by them. One day they contacted me and told me to pay 700rs to settle it and i have paid 700rs to settle the loan then 1-2 days they stopped calling me and messaging me. After that they again started calling and messaging me to pay whole 1389rs to settle the loan. They flooded me by their calls and messgaes, they always call with different numbers and messages. If we contact their customer care they or share our problem to those who called us for repayment they always say we are not customer care, this is computer generated call we can't resolve your this issue please contact customer care. They are harassing me by flooding calls and messages. I am lawyer in surat district and sessions court, if i got harassed by them then just think of the innocent people how they are dealing with them.