Mobikwik — merchant has initiated the refund but it is not credited in mobikwik wallet

I have made a transaction with jabong on 21st of march and paid through mobikwik wallet, order id : 110506863272476131803
Where, i have returned one of the product in that order and jabong has sent an email on march 25th, as per return id : [protected] that refund of 765.45 is initiated. But no refund amount is available in mobikwik.
Where i have raised 2 incidents and mobikwik do not provide proper resolution. It's been nearly 20 days and no refund is credit in the wallet. The customer care of mobikwik is quite stupid that they don't even understand and cannot answer anything on call, and always suggests to check the details in the app, which is a nonsense.

I have received many refunds from jabong after it but this amount of 765.45 rupees is missing.