Mobikwik — mobikwik not refunded my amount

Dear, i recharged my idea postpaid bill with a bank transaction amount of rs.602/-. The status of the webpage shows invalid, but money was deducted from my bank account and still not credited into the mobikwik wallet. Reading all the reviews here, i am very much concerned, kindly refund my money or atleast credit it to my wallet. My email id is [protected]@gmail.com and my registered mobile number is [protected]. Thanks in advance. Kindly do the needful.