| Address: | Unit 102, Block B, Pegasus One, Golf Course Road, DLF Phase 5, Sector 53, Gurugram, Haryana 122003 |
| Website: | www.mobikwik.com/help |
I received call from +91 [protected] at 8:12 pm on[protected], Please note that it was an IVR (Interactive voice response) call, which informed me that we have detected unauthorised transaction on your account to confirm the same please insert OTP sent through a message by Mobikwik, on the number and I confirmed OTP, please note that I only typed the OTP in my phone as done in usual process of IVR confirmation or validation and did not send the message or told the OTP to anyone over call. I was in the hospital so didn’t checked the full msg of the OTP,
On 7-8-2023, also I received msg from Mobikwik that “OTP to link your wallet on EaseMyTrip is ******” at that time also I didn’t done anything neither on easymytrip nor on Mobikwik. So I deleted the application of Mibikwik.
When I received call on[protected], for unauthorised transaction, the msg of 7-8-2023 clicked on my mind and I thought there is some compromise happened so I typed the OTP on call received.
After the fraud call, immediately I started getting different msgs of OTP from various websites. Like rummycircle, byjus, mesho, dealshare, housing, netmed, flipkart, justdial, etc. so I suspected that the call was fraud call and immediately I sent email to Mobikwik. Approx. 70 msg received in 1 and half hour time.
The time they choose to do this financial fraud was such that the customer care operation was closed. So, I had only option to write an email to their fraud alert team immediately (around 08.36 pm) at their email ID i.e. [protected]@mobikwik.com regarding the unauthorized transaction of Rs 55, 075 from my Mobikwik ZIP pay later account and registered a complaint and requested them to block these transactions immediately. I had also emailed them the screen shots of the transactions as a proof of the fraud.
I blocked all my cards and also cleared bank account. And then I blocked my sim card also.
Called to 1930 cyber crime to report fraud at 8:51 pm and registered complain Ticket number CCABU[protected] and second day on[protected] they raised Grievance with the Acknowledgement No [protected].
Second day[protected], I called to customer care number[protected] to ask for the actions, but they said their fraud team will communicate on email. After that I called them[protected],[protected] and[protected], but every time it’s the same answer that our team will revert in 24-48 hours, but they didn’t replied on email nor called till[protected].
Also they generated my bill on[protected] for Rs.55, 075. And from[protected], they increased amount to Rs.57, 290 and as on date Rs.60545.
Even they sent me notice for making payment from lawyer. They didn’t replied anything about the investigation and sent me notice.
It has been one month since I registered a complaint and also sent reminder emails to Mobikwik every day to update me on the resolution of my wallet misuse issue and to cancel the bill generated but so far I have not received any update or refund from Mobikwik. i tried reaching them multiple times to talk to supervisors and no one is able to help me.
I want to file complain against them as this is impacting my CIBIL score
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