Mobikwik — money debited but not credited my account

Address:

Pune, Maharashtra

My user id is [protected] and when i’m logging in it has been disabled on 23 sept i had made and transactions of rs 5000 to transfer thé money to my bank account but it hasn’t received in my bank yet and my user id is also disabled i’m calling on your toll free but till half hour also it doesn’t gets transferred i want my money back in 24 hrs or will be complaining against mobikwik wallet again rbi ombusandan scheme and will file a case in consumer forum against fraud of money against mobikwik request u too solve the issues as soon as possible to avoid legal proceedings, my user id [protected]