Mobikwik — money debited from my wallet but not credited in my bank account

On 1st march, i transferred ₹4820 from my mibikwik wallet to my bank account but it was not credited in my acvount but still debited from my wallet. I have raised a support ticket and got a message that day that it will be solved within 48hours. But till now, i habent heard from minikwik and also money is neither credited in my wallet nor my bank account. It is very urgent.
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Mobikwik customer support has been notified about the posted complaint.
Mar 02, 2019
Updated by MaMz HnaMte
Forgot to update my issue ticket no:10550684 and the transaction was done on 28 th February not on 1st March
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I got a msg from MOBIKW the above voucher is free on my name and can be redeemed anytime. can I use this voucher to top my mobile No. [protected], AP Thapliyal.
Thanks
Sir my account is wrongly debited and credited to another account please returned my amount immediately.
Transaction reference no[protected]
[protected] [protected]@gmail.com

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