Mobikwik — money deducted and recharged not made

Address:

Hyderabad, Andhra Pradesh

Dear i have made two recharges 222*2 from Mobikwik and recharged failed and mobikwik team are claiming that payment has been made to airtel and airtel team respond with that such transaction not been made One side mobiwik team claimed that money has been transferred to airtel and other side Airtel team claimed none payment has been made. In between them my money has gone airtel tells to talk with mobikwik and same from mobikwik All document regarding this communication forwarding you along with this mail Let me know if anything can b done or its better you both communicate and respond me back abt the matter What I got at the loser end because I was the one fool from third party payment and online transaction lost my money, hence advising to choose party rather than their names and not get trapped into such fraud, just try to understand because its not about 222*2=444, if same tried for 1000 people its 444000 and if from crore it will be [protected]…see how simple and big kinda fraud it is….because people leave after getting none answer from either end and how they become so big….. Mobikwik Complaint For not recharged my cell and money deducted from account Your Support History Ticket #2248342 Resolved on[protected]:55:41.0 ME:i have recharges my no [protected] airtel telangana amt 222 two times but money deducted and i do not got. any response. i think money has been taken fraudly because two times at different means.cant understNd [protected]:48:00.0 Mobikwik:Namaste! Thank you for taking out time to write to us. We understand your concern of Recharge transaction. As a part of corrective measure, we have checked our system for transaction of Rs 222 twice which shows up successful at our end. We would suggest you to get in touch with the Operatorâ??s customer care for the same. Please use the Operator reference Id for further confirmation: [protected] and [protected] Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers" [protected]:55:41.0 Me Talked the same with the airtel operator but they told that such kinda transaction has not being requested from their end.and also told to stop such kind of third party payment.Hence please revert back the money [protected]:14:20.0 Mobikwik:Namaste! Thank you for taking out time to write to us. We understand your concern of Recharge transaction. As a part of corrective measure, we have checked our system for transaction of Rs 222 twice which shows up successful at our end. We would suggest you to get in touch with the Operatorâ??s customer care for the same. Please use the Operator reference Id for further confirmation: [protected] and [protected] Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers" [protected]:30:50.0 Me:Talked the same with the airtel operator but they told that such kinda transaction has not being requested from their end.and also told to stop such kind of third party payment.Hence please revert back the money Dear Amit Jha, This is in reference to your email dated 28/02/2015 regarding online recharge benefit not received for your airtel mobile [protected]. As the recharge was done through a third party website, we are unable to trace the details of the transaction. We request you to contact the respective support team to check on the transaction status. Usually, in case online transaction is not successful, the amount gets refunded to your bank/credit card account within 10 working days. Thank you for choosing airtel. Best Regards Uma Service Specialist airtel [protected]:01:15.0 Namaste! Mobikwik:Thank you for taking out time to write to us. We understand your concern of Recharge transaction. As a part of corrective measure, we have checked our system for transaction of Rs 222 twice which shows up successful at our end. We would suggest you to get in touch with the Operatorâ??s customer care for the same. Please use the Operator reference Id for further confirmation: [protected] and [protected] Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers" [protected]:30:34.0 Ticket #2249128 Resolved on[protected]:59:52.0 Me:Talked the same with the airtel operator but they told that such kinda transaction has not being requested from their end.and also told to stop such kind of third party payment.Hence please revert back the money Dear Amit Jha, This is in reference to your email dated 28/02/2015 regarding online recharge benefit not received for your airtel mobile [protected]. As the recharge was done through a third party website, we are unable to trace the details of the transaction. We request you to contact the respective support team to check on the transaction status. Usually, in case online transaction is not successful, the amount gets refunded to your bank/credit card account within 10 working days. Thank you for choosing airtel. Best Regards Uma Service Specialist airtel [protected]:01:00.0 MobiKwik Team Namaste! Thank you for taking out time to write to us As we are unable to find out your details, would request you to please elaborate your concern and provide the below mentioned details so that we can come up with the most appropriate resolution. -Transaction ID -Email Address -Mobile Number -Date & Amount Further, we request you to log in to your account and visit "transaction history" on "My account" page to get complete details regarding your transactions. Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers" [protected]:59:52.0 Airtel reply for this complaint This is in reference to your email dated 28/02/2015 regarding online recharge benefit not received for your airtel mobile [protected]. As the recharge was done through a third party website, we are unable to trace the details of the transaction. We request you to contact the respective support team to check on the transaction status. Usually, in case online transaction is not successful, the amount gets refunded to your bank/credit card account within 10 working days. Thank you for choosing airtel. Best Regards Uma Service Specialist airtel