Mobikwik — money deducted but not added to the respective bank account

Sir,
My mobikwik account no [protected] and email id [protected]@gmail.com. I send rupees 9564 to a mobikwik account of [protected]@ikwik on 21st oct, 2019 at 9:11 pm having upi transaction id[protected].
Money was deducted from my account but didn't added to respective mobikwik account.
Please solve this problem. For this i am greatfull to you. With regards
Jafar iqbal
Mobikwik id - [protected]@ikwik
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