Mobikwik — money deducted but not refunded

Address:Dehradun, Uttarakhand, 248001

Name :- anchal malasi

Email id :- [protected]@gmail.com

Yesterday i sent 1000rs to another bank account through my wallet as the process was going it showed transaction time out and after that message, the money was deducted i looked for help in the app where they just generated my ticket no.
My ticket no. Is #9855732 and #9851137

And no response is there from their side till now
Plz refund the money or resolve this problem asap
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Ive added 4000 to wallet in mobikwik..And when i tried to transfer it to bank it says i need to update kyc. But it says 'service currently unavailable' when i tried to update kyc

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