[Resolved]  Mobikwik — Money deducted for unsuccessful Prepaid Mobile Recharge and refund not given

Address:	600078
Website:	mobikwik.com

My mobikwik wallet no: [protected]. I initiated a transaction for Recharge of my dad's Airtel Chennai Circle mob no [protected]. Transaction Id: EN[protected] on 3rd JULY 2017 following which Rs. 349 was deducted immediately but that recharge never happened. I waited for a couple of hours, nothing happened and now after more than 4 days, the amount is still not recharged. I have been complaining to Mobikwik for the past 4 days without any action from their end. They gave me an operator id - 00000-[protected] using which I contacted Airtel, but they are saying that no transaction was made towards the particular mobile no, and that the operator id is invalid. I am very disappointed with Mobikwik as I am Writing to them for the 10th time with no proper response. They don't have any 24 hour helpline which I can talk to, but only have an app based query system and thus takes a lot of time to get a simple response. I would like to get a complete refund to my Mobikwik account ( linked to my primary mob no [protected]) immediately. Pls help me solve this issue at the earliest as my dad is not able to make any phone calls for the past 4 days . Hope other consumers are not put to trouble like me. Thanks