[Resolved] Mobikwik — Money deducted from my sbi bank account while paying act broadband bill via mobikwik, but payment transaction failed and money not refunded

sandyku46

from Bangalore, Karnataka

Address:	Bangalore, Karnataka, 560066
Website:	www.mobikwik.com

I had made a transaction of Rs.1545 for payment of ACT broadband bill via mobikwik on 15th jan 2016. While payment, through mobikwik, i chose Sbi netbanking to load amount to mobikwik for bill payment. The amount got deducted fro my SBI account (SBI transaction id: IG0BHSOLL6), but the transaction failed. Now the amount isn't even reflected in my Mobikwik wallet and also payment to act failed.

The amount deducted from SBI account is still not reversed.

I raised two tickets with mobikwik, but they are not responding atall.

I am attaching screenshot of tickets raised with Mobikwik.

Thanks
-Sandeep Kumar
Mob:[protected]

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Feb 6, 2016

Complaint marked as Resolved

This complaint has been marked as resolved, without actually resolving it. I have not yet received my refund into my SBI account

Mobikwik customer support has been notified about the posted complaint.