Mobikwik — Money fraud

Address:	122002
Website:	www.mobikwik.com

My transaction of 3615 rs failed on Book my show when I used Mobikwik wallet on 30th Dec., 2015. The money got debited from my bank account but were not received by BMS. Due to which my 31st night ticket was not generated and my all plans for 31st got shattered. I called Mobikwik customer care for 10-15 times. Every time they kept me on hold for 20-25 minutes and never picked up to call to listen to my complaint. Due to which I suffered a lot of mental tension as 3615 is not as small amount.
Then-after suddenly I got the amount of 3615 rs debited into my Mobikwik wallet on 13th January. (13 days later). And not into my bank account. Who would trust mobikwik again for any of their transaction again after suffering so much in the first one. So again I called them several times to debit the amount into my Bank account. But again no one picks up the call on their customer care number.
They do provide a facility to transfer money into bank account from their wallet at a cost of 20rs for each 500 rs transaction which amounts to a loss of approx 180 rs from my pocket for no fault of mine.
kindly help me with the matter and provide justice.

Name: Deep Shah
Mobile. No. used during transaction: [protected]