Mobikwik — money is not reverse in my bank account

Address:

New Delhi, Delhi, 110092

I have send 5000 rs money from [protected] mobikwik upi to [protected] mobikwik upi from transaction id[protected] its credit in my sbi bank but it reversed and still not receive in my DBS bank . 4 days happen but still not refund.even i am trying to contact on twitter, facebook not customer service is pathetic .i need to solve this issue because its too much time even there is no call support or email id on which you contact them.

itni ghatiya service aaj tak nhi dekhi is se achha band kar do business