[Resolved]  Mobikwik — money not transferred from wallet to bank account

Address:

Star DNB classic apts, 500018

When i tried to transffer amount from mobkwik wallet to my bank account, due to the mobile network issue i didn't receive otp. Then i clicked on resend otp and recieved it. But when i tried to submit otp, the application showed that transaction completed amount to transffered to bank without submitting otp, the amount got deducted from my wallet and not added to my bank account.

I have already raised a ticket on feb 10th 2020 with mobikwik support team. I got a message that they will get back with in 24hrs but till now i didnt receive any response from them. Also, they disabled chat option which is not allowing me to type anything to know the current status.
Tickent#13798329