Mobikwik — Money not yet refunded, not able to reach out to the customer care

Address:	Bangalore, Karnataka, 560004
Website:	Mobikwik

Hello.
On 20 December, 2016, I was trying to pay somewhere through Mobikwik and the transaction got failed. I checked with my bank(ICICI), and they confirmed that it's been debited and bank people contacted with the Mobikwik persons also. Mobikwik bank confirmed that yes amount got deducted. My bank asked them for a chargeback and they denied to refund.. I tried to contact Mobokwik but cant contact them. Wrote them a mail about it, so they just told it's been refunded. Asked them transaction ID, they are not giving me. My bank contacted them they said transaction was successful but we wont refund. My bank is helpless. It's been 4 months. Want a refund of it as soon as possible.
Date of Transaction: 20/12/2016
Transaction ID given by bank: [protected]
Amount: 436
Mobikwik Ticket Number: 6041939

Regards,
Deepti