Mobikwik — money transfer pending status

Address:Navsari, Gujarat, 396445

I transfered 2 times 10407+10407 including processing fess from my mobikwik wallet to my linked bank account on 22nd of january 2020 but wallet money is not credited to my linked bank account. I raised a complaint at mobikwik help centre in mobikwik application they said in case ur transfer is unsuccessful your money will be refunded back your wallet but still now money is not refunded back. (Complaint ticket no. 13594132, 13594128].
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I have been transferred of amounting Rs10000/- yesterday in my bank account [protected] Kodak bank but it's still showing in pending. Kindly do the needful action to refund in my mobikwik account. The details are given
Name -Jeevan Lal dewangan
Mobile number- [protected]
I'd mail [protected]@gmail.com

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