[Resolved]  Mobikwik — Money transfer to Wazirx not happening, mobikwik is not refunding money even after 24 hours

I wanted to add funds to my wazirx account. I was asked to try it through mobikwik. I did not have enough money in my mobikwik wallet and hence used my debit card (icici) to deduct the money. Mobikwik charged around 885 rupees for the transaction. I agredd and 10885 got deducted from my icici bank account. But, this money never got transferred to Wazirx. Wazirx is showing transaction failure. Typically, for every transaction mobikwik gives an invoice. But for this transaction, though it is shown in my transactions page, I am not able to get the invoice. Looks like, Mobikwik is not able to manage these type of transactions. Have put a complaint with mobikwik portal.. but even after 24 hours there is no response.

These are the transaction details:
Paid from Card(#OrderId:5c3dcd8157c9e)
Transaction Id: 5c3dcd8157c9e

Mobile wallets like mobikwik should quickly refund money for failed transactions... customer service should be quick ... I gave a complaint in their portal and even after 24hours, there is no response...