Mobikwik — My electricity bill shows due with penalty but money was deducted from account and received a confirmation message from mobikwik.

Address:	Alwar, Rajasthan, 301001
Website:	www.mobikwik.com

I am very disappointed with mobikwik service.

I payed electricity bill with provider (Jvvnl) on date 14 may 2017 of rs.2231, money was deducted and confimation message shows payement done.

But now my bill shows due with addition of pending amount (Rs.2313).

Why my bill shows due??

Money was deducted and not refunded to account till now.

Information is given here,

Transaction id: mp[protected]
Transaction date: 14 may 2017
Transaction amount: rs.2231
Provider: jvvnl
Login no: [protected]

I am very frustrated and i want my money back in any case.
I don't have much money to pay now the due bill with pending amount.