[Resolved] Mobikwik — My Jio recharge not successful and amount was deducted from mobikwik wallet. | |
I've initiated a recharge on myjio app of 599 on the number [protected] using mobiwik wallet balance. Amount was deducted from the wallet but the recharge was not reflected on my jio number. When i reached jio customer care they've said no payment or recharge was initiated on this time period but the mobiwik transaction shows successful and they are saying it's the merchant's fault. Wallet amount was not yet refunded or the recharge was not yet initiated. BR0005OA01X5 is the transaction id of the mobiwik transaction.
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Jan 9, 2021 Complaint marked as Resolved Mobikwik customer support has been notified about the posted complaint. | |
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Rkprasad hi's reply, Mar 13, 2021
My account 9975786005
initiated a recharge on MyJio app of ₹555 on the number [protected] using mobikwik wallet balance. Amount was deducted from the wallet but the recharge was not reflected on my jio number. When i reached jio customer care they said no payment or recharge was initiated on this time period but the mobikwik transaction shows successful and they are saying it's the merchant's fault. Wallet amount was not yet refunded or the recharge was not yet initiated. BR000681QBNR is the transaction id of the mobikwik transaction.
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