Mobikwik — my wallet and transaction

Dear sir,
I am melwin, from karnataka.
I made a recharge through mobikwik account. The payment was rs-35/-rupees. The amount is deducted from my bank account and transaction shows fail.
.
.
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I also did the transaction before that the same was happend. Very bad service.
I want to know the status of my refund and how much time it will take to back my refund. Please take immediatelly action.
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Yesterday my mother got call from someone and asked for card detail as she said shes calling from sbi bank nd asked details as my mother was not having knowledge regarding online banking so she gave all details and after dat otp too nd than we received the msg of 50000 deducted.. help me out pls

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