Mobikwik — noc for forecloused loan not provided

I took a ZIP loan (Account ID: 8330715, Account Number: 6502554) and have consistently made my payments on time. On October 11, 2024, I successfully foreclosed my loan through the Mobikwik app. However, I am currently unable to download the NOC due to an error in the app.

they closed my ticket by sending 2 files which are not opening and now i and not able to raise ticket and no help is provided

I raised a ticket regarding this issue, but despite my follow-ups, I have not received any resolution. This delay is impacting my home loan disbursement from the bank, and my builder has informed me that penalties will be imposed if I do not provide the NOC by October 27.

I kindly request your immediate assistance in providing the NOC so that I can avoid further complications and penalties. I appreciate your understanding of my situation and look forward to your prompt response.

Thank you for your attention to this matter.