Mobikwik — non refund of money even after 7 days

Sir, i had made a transaction of rs. 810 on 7 oct 18.. It was order no. [protected] through mobikwik for gullybaba publishing house.. Money was deducted bt transaction was not successful.. I got a msg from mobikwik that refund of money has been initiated.. Bt still money is not refunded even after 7 days... Kindly look into the matter..! I m annexing the snapshot of the order..!
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My register number is [protected] which is mangala prakash tirpude.
My mobikwik app help section is also block I am trying to upload my documents but upload section is disable.
Tell me now what can I do?
Please help me and reset my security pin
Maine dt.7/10/2018, KO mobikwik mob.no. [protected], se airtel money bank n0.[protected] me money transfer RS.450/- kiya tha lekin a/C me paise nahi pahucha aur na hi mobikwik a/C me paise wapas aaya

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