Mobikwik — not got my bus ticket refund

Address:Flat no-876,jay ambey apartment, New kondli, New Delhi, Delhi, 110096
Website:www.mobikwik.com

On 26 September at 8:45 pm the bus from Kaushambi to Lakhimpur Kheri didn't arrived I waited for extra 1 hr still the bus didn't arrived.I had been calling the mobikwik and UPSRTC from around 3 months stillI haven't got my refund. This is so irresponsible behaviour from the company.
So please solve my problem. Operator PNR-Xlkm[protected]/GL.
Also I have attached the ticket details.
+1 photos
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