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Mobikwik — not received gift card

Address:21 VINAY NAGAR COLONY BODLA ROAD, Agra, Uttar Pradesh, 282010

Dear sir
I purchase gift card of amazon from movikwik on 26 mar 2020 for rs. 655 .
I paid 631.79 from credit card and 33.21 super cash balance. Credit card amount detected but supercash bal not detected. It happens two times.
Neither gift card is issued nor amount refund.
Order id 5a1bd4a94bf79
5a1bd42d209bc
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