Mobikwik — not refunded failed transaction amount

`Krishna Maheshwari

from Mundi, Madhya Pradesh

Address:

KRISHNA JEWELLERS, INDRA GANDHI WARD, BADA MANDIR CHOWK,, Harda, Madhya Pradesh, 461331

Respected sir/madam,
My dth recharge is failed & the following message appeared. And you have blocked me after failing of payment from mobikwiki account.

I have done dish tv dth recharge of ₹322.0 for [protected] which got failed.

Transaction details
Vc no. [protected]
Operator dish tv
Category dth
Updated wallet balance ₹ 0.0
Total wallet balance* ₹ 161.0
Transaction date sep 8, 2019 (Sunday)
Transaction id mk01008hidmj
Total refund ₹ 322.0
Refunded to wallet : ₹ 16.1
Refunded to payment gateway : ₹ 305.9

But still, i didn't got my refund amount ₹ 305.9.
Help me out, so that i can recharge again.

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Mobikwik customer support has been notified about the posted complaint.