Mobikwik — Not refunding my money. They are not following their policy

Address:

Hyderabad, Andhra Pradesh, 500054

Dear sir, i booked a ticket on 14 th june 2017 from bangalore to hyderabad through mobikwik in kaveri travels. Next day operator said bus was cancelled and the money will refunded to your mobikwik wallet with in 24 hrs. I waited up to 18th june but my money was not refunded. Then i called to operator (Kaveri travels) and they said we already given a msg (Refund initiated) to mobikwik but there is no response from there side. Plz resolve your query with mobikwik only. Then i raised a complaint the same issue through mobikwik help center on the same day. As per there policy issue will be resolved with in 7 days/working days. Still now my money was not refunded from mobikwik. Even they are not allowing me to alert them through message. Plz take an action on mobikwik and resolve my problem.

Plz find attached screen shots of my issue

Deatails of my bus ticket:-

My bus ticket pnr number: abrs5901313
Ticket booked on: 14/06/17
Ticket cancelled on : 15/06/17
My query raised in mobikwik on: 18/06/17

Thanks and regards
Vijaya kumar. B
Mob: [protected]
Hyderabad
Telamgana