Mobikwik — not returning the payment made from bank

Address:	110092
Website:	Mobikwik

Hi, i made a payment in the app and that was deducted from my account. This payment is showing as failed in the app. I have tried contacting mobikwik customer service and they told me my money will be back in 10-12 working days but now it is more than a month. I made this payment on 13 october for an amount of 1466 inr. My registered phone no is [protected]. Please return my payment as earliest as possible