Mobikwik — payment done on grofers through sbi net banking, transaction details shows mobikwik systems priv

On 31st March I have made payment to Grofers online grocery store of Rs. 514 through SBI net banking. My amount of Rs. got deducted from my bank account but the payment was not done to Grofers.

When I saw the transaction details of my SBI account, it is displaying money transferred to INB One Mobikwik Systems priv with reference no.[protected]IGAFULRVK6.
I don't know exactly where my money is transferred since Grofer has not received any payment.

Please check and provide the refund at the earliest.
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As saying above my sim block when I arrive India while out of country I using this app .now my nos start again but mobiquick balance showing zero while my last balance is was about 2500 .please check my account and full full my balance so I can use this app.

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