Mobikwik — Payment failure

Sir, I have made a payment o 510 to UTS app from mobikwik( Zaakpay gateway) amount is deducted from my account but neither is deposited to UTS app nor refunded to my bank account it has been 4 days but no response from Zaakpay my details is given below.
This payment made through mobikwik but neither mobikwik is responding nor zaakpay. it's really a harassment
TO TRANSFER
INB Zaakpay ZAAKPAY Payments
ISBI[protected]IGABCNKQN9

510.35 date 10.04.2017
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