Mobikwik — payment made through mobikwik to airtel not processed yet even after 3 days

I am surprised to see that the government is so inactive after so many complaints raised against the company. The company has devoured lots and lots of our cashbacks by restricting the use of it and now it is showing our transactions as successful but the payments are not updated at the billers end. Plwase find the screenshots attached for the tickets raised and also the dispute raised but it seems that mobikwik is bent on cheating customers continuously and there is no end to their unfair practices. Is the government of india deaf that the consumer interests are not looked into and companies are freely going ahead cheating customers - indua is said to be a progressive country but do you call such inactivity as progress - simply informing the company is not enough - go ahead to take action to stop unfair practices.
Mobikwik insists that it is abiding by the rbi guidelines in insisting on asking for aadhaar verification for digital wallet whereas the supreme court had passed a decision in september that no private company can insist on aadhar verification.
Why is the government silent and not putting a check on mobikwik? What is the use of a decision of the highest court of authority if it is not followed? I find everything so strange when we proudly say that the present government authorities are protectors of justice whereas in fact there is no truth in such a statement.
Kindly look into the mobikwik records and stop all unfair policies and practices by the company.