Mobikwik — Payment not credited to beneficiary account

Transfered payment thru card via mobikwik wallet, amount debited from my card but transaction is not successful. Amount is also not credited to beneficiary account. When I checked the app, there is no history of this transaction. So, I'm not even able to raise a complaint from mobikwik app. Raised issue at Mobikwik twitter account but not getting any response since 5 days. Could you please resolve this issue and provide the refund.