Mobikwik — payment not processed

I have booked tatkal irctc ticket on 23rd september 2017 through. Later i cancelled it on 24th september. The above mentioned is done through mobikwik payment gateway.in irctc website it is mentioned that the amount is refunded on 25th september. While viewing my statement records it is not refunded. I have raised a ticket with number 7015267 stating the above mentioned. Later i got a reply from mobikwik asking for extra information about the transaction id, date and time, registered emailid/phone number. I have provided the details. But still i didn't get any refund. Also i tried to contact the customer care number and found that the number doesn't exist.